The advancement of new technologies has reconfigured the way we work. In fact, tech-savvy millennials who are entering the workforce in large numbers believe that digitizing HR services will be critical to the success of the organization. In this article at Forbes, Susan Galer explains how human experience management (HXM) professionals are delivering outstanding business results by providing unprecedented people experiences to employees, especially during the crisis time.
How to Deliver Great People Experience?
Place People at the Center of Business
Along with change, one factor that remains constant is the importance of your people. Technology forces the roles to evolve. With digital transformation shifting the business operation, there are risks that your employees’ jobs will be disrupted. The best-run companies continually invest in their workforce and ensure people are at the center of their business plans.
Create Opportunities from Challenges
“Every crisis is an opportunity, and human resource leaders have discovered this is exponentially true when it comes to managing people during a pandemic,” says Susan. Experts believe that the global pandemic is a wonderful opportunity for forward-thinking HXM teams. Their new ways of supporting employees and managers must include realigning the businesses in a way that serves clients and customers and introduce a safer way of working to employees.
Develop New Leaders
Besides, recruiting, mentoring, attracting, managing, and retaining talented employees, HXM leaders must emphasize on developing current and future leaders. Many organizations have adopted innovative approaches to building the next generation of leaders. By focusing on continuous employee skill development, organizations can undoubtedly create opportunities for employees to progress into leadership positions.
HXM means providing the tools that businesses need to continuously listen to their workforce and understand where the gaps are so that they can improve work experiences for both teams and individuals. To read the original article, click on https://www.forbes.com/sites/sap/2020/07/29/new-frontiers-in-hxm-great-people-experiences-deliver-great-business-results/#18d816ab2bfc.