Continuous ImprovementProject Management Office

How Mature Is Knowledge Management in Your PMO?

It seems to me that many people have an unspoken opinion of, “Knowledge management is important, but I have bigger fish to fry right now.” But there are perpetually bigger fish, so knowledge management stays on the backburner. In a post at Future PMO, Emma-Ruth Arnaz-Pemberton reignites the conversation on knowledge.

Among other things, she cites research by Bening Siti Artika that identifies three variables for measuring knowledge management maturity: (1) overall PMO maturity, (2) team capability with knowledge management, and (3) current project performance. Low-knowledge-maturity PMOs often depend upon retrospectives for learning, whereas high-knowledge-maturity PMOs seek out knowledge on an ongoing basis to augment projects.

Arnaz-Pemberton goes on to recommend a few sharp tips for improving knowledge management maturity in the PMO, including how to handle knowledge of different levels of importance. For the full discussion, you can view the original post here:

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